{"id":585,"date":"2015-10-22T05:57:31","date_gmt":"2015-10-22T05:57:31","guid":{"rendered":"https:\/\/www.nicktailor.com\/?page_id=585"},"modified":"2020-03-31T20:01:48","modified_gmt":"2020-03-31T20:01:48","slug":"support","status":"publish","type":"page","link":"https:\/\/nicktailor.com\/tech-blog\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<h3 style=\"text-align: left;\">\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0\u00a0<span style=\"text-decoration: underline;\">THE SUPPORT PROCESS:<\/span><\/h3>\n<p style=\"text-align: left;\"><b>1) OPEN TICKET&#8230;.<\/b> Identify, document and discuss the issue.<\/p>\n<p style=\"text-align: left;\"><b>2) ESTIMATE&#8230;.<\/b>\u00a0We will provide an estimate of the hours\/services involved.<\/p>\n<p style=\"text-align: left;\"><b>3) APPROVAL&#8230;.<\/b> You then decide exactly what work is to be done.<\/p>\n<p style=\"text-align: left;\"><b>4) PAYMENT&#8230;.<\/b> Once you have paid, work begins or is scheduled.<\/p>\n<p style=\"text-align: left;\"><b>5) WORK&#8230;.<\/b>\u00a0We will provide support updates in the Ticket.<\/p>\n<p style=\"text-align: left;\"><b>6) FOLLOW-UP&#8230;.<\/b> A representative will contact you to see how things went.<\/p>\n<p>[supportcandy]<\/p>\n<h3><\/h3>\n","protected":false},"excerpt":{"rendered":"<p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0\u00a0THE SUPPORT PROCESS: 1) OPEN TICKET&#8230;. Identify, document and discuss the issue. 2) ESTIMATE&#8230;.\u00a0We will provide an estimate of the hours\/services involved. 3) APPROVAL&#8230;. You then decide exactly what work is to be done. 4) PAYMENT&#8230;. Once you have paid, work begins or is<a href=\"https:\/\/nicktailor.com\/tech-blog\/support\/\" class=\"read-more\">Read More &#8230;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-585","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/nicktailor.com\/tech-blog\/wp-json\/wp\/v2\/pages\/585","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nicktailor.com\/tech-blog\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nicktailor.com\/tech-blog\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nicktailor.com\/tech-blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nicktailor.com\/tech-blog\/wp-json\/wp\/v2\/comments?post=585"}],"version-history":[{"count":11,"href":"https:\/\/nicktailor.com\/tech-blog\/wp-json\/wp\/v2\/pages\/585\/revisions"}],"predecessor-version":[{"id":934,"href":"https:\/\/nicktailor.com\/tech-blog\/wp-json\/wp\/v2\/pages\/585\/revisions\/934"}],"wp:attachment":[{"href":"https:\/\/nicktailor.com\/tech-blog\/wp-json\/wp\/v2\/media?parent=585"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}